Customer Service

 
Payment

We accept a broad range of payment types - including Visa, MasterCard, Maestro, solo, delta, banks transfers and cheques. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery. PICTURESQUE uses PayPal™ or Nochex™ for online payments.

For your convenience we are also able to take payments over the phone please contact our office on: 01623 420392.

Please make bank cheques payable to: PICTURESQUE

Credit and debit cards are debited before items are shipped by PICTURESQUE. All prices include sales taxes (where applicable) unless otherwise stated.

Cancellation Policy

PICTURESQUE offer a 100% Satisfaction Guarantee, you have the right to cancel your order within 7 working days of placing your order. This does not apply to bespoke items made to your specifications.

In the event that you wish to cancel your order prior to any commencement of work, you should do so in writing (or by email) please, within 7 working days. A full refund will be issued, unless payment has been made by Credit or debit card or any such payment method that incurs bank charges. In such instances a refund will be made less any banking charges incurred in accepting your method of payment.

Returns policy

Damaged Items
All Damages must be reported to PICTURESQUE within 2 Days of delivery via email or in writing. Faulty and damaged mirrors will be replaced free-of-charge.

Unwanted Goods
In the unlikely event of you wanting to return your mirror, it should be returned undamaged in appropriate packaging to ensure its safe arrival at PICTURESQUE. All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be damaged. Please return the Item(s) to the address specified below. We will refund the total amount paid for the goods (including VAT), less the cost to us for the original delivery charges* and up to 5% of the invoice value for charges incurred by the credit/debit card processing within 30 days of receiving the returned your mirror. Where an Item was supplied with free delivery, a deduction will be made to recover the equivalent delivery costs.
*A minimum deduction of at least £14.99 (including vat) will be made from any refund for returns (other than faulty goods) to cover the cost of outgoing carriage.

Special Note: If you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. We cannot be held responsible for goods lost or damaged in transit when returning.
Product returns must be delivered to:

Returns Dept
Picturesque
30 Grove Street
Mansfield Woodhouse
Notts
NG19 8BU

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email: returns@picturesque.co

Terms and Conditions

PICTURESQUE operate a policy of Fairness, Courtesy and Co-operation for all of our customers and as such we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However as a business we are obliged have to have them in place. By placing an order with PICTURESQUE via the web site, in person or by telephone you agree to be bound by PICTURESQUE'S Terms & Conditions set out below.

If you receive a confirmation email of your order, you must check that the details are correct as soon as possible and you should print out and keep a copy for your records. This confirmation e-mail amounts to an acceptance by PICTURESQUE of your offer to buy goods from PICTURESQUE and this acceptance is effective regardless of whether or not you receive the e-mail. PICTURESQUE is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself. Price and availability information is subject to change without notice.

Certain Items may be unavailable at the time of order. In such circumstances PICTURESQUE will contact buyers and inform them within 24hrs.

Processing of orders

PICTURESQUE aim to ship all items within 14 days of receiving your order. Although most are despatched within 2-5 days. However your order may be delayed if the item is not in stock. We regret we are not able to supply dates when our suppliers may get an item in stock. We will keep you updated by E-mail as to the status of your order (unless you ask us not to) Please note that orders for two or more items, we may part-ship if one or more of the items are unavailable.

PICTURESQUE aim to make and despatch all bespoke items within 14 – 21 days, however in rare cases this may be exceed due to circumstances beyond our control. Please note, in the case of bespoke Items we are unable to accept cancellations of bespoke orders unless agreed in writing.

All of our despatched Items will have tracking numbers unless they are items being delivered via our Van.

Note: Where carriage is charged, this will be shown on your invoice as a separate service and deemed complete upon your receipt of the goods.

Trade Descriptions Act
Every care has been taken to ensure that the descriptions, pictures and specifications are correct. All dimensions are approximate and while we make every effort to reproduce colour accurately there may be slight colour & size variations that occur.
Modification of Terms
PICTURESQUE reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the picturesque.co / picturesqueuk.co.uk websites. These terms and conditions will apply to your order once you have received your confirmation email. They will supersede any other terms and conditions in whatever form given. Please print and retain a copy of the terms and conditions once you have received your confirmation email.
This web site is the property of PICTURESQUE. Please note Copy, print or download of the material on this website must be for the sole purpose of using this website or placing an order with PICTURESQUE